The Casino Department on a cruise ship manages and operates the onboard casino, which is typically one of the most popular and profitable forms of entertainment for passengers. The department is responsible for overseeing all aspects of the casino’s operations, including staffing, game selection, equipment maintenance, and security. Given the high profitability of the casino, strict control and security measures must be in place to prevent fraud, theft, and other illegal activities. This includes closely monitoring all transactions, maintaining strict access controls, and implementing advanced surveillance and security technologies. Additionally, the Casino Department must ensure that all games and activities comply with relevant regulations and laws, both onboard the ship and in any ports of call. Overall, the Casino Department plays a critical role in ensuring the success and safety of the casino operation on a cruise ship.
The Casino Manager on a cruise ship is responsible for overseeing the entire operations of the casino department, which includes managing the staff, ensuring proper accounting and cash flow management, and maintaining high standards of gaming procedures. They directly supervise, support, and evaluate the performance of subordinate casino operation positions, such as dealers and cashiers, to ensure that all activities are conducted according to company standards. The Casino Manager plays a critical role in maintaining the profitability and success of the casino department by monitoring the performance of dealers and cashiers, as well as ensuring that gaming procedures and regulations are followed.
ASSISTANT CASINO MANAGER
The Assistant Casino Manager on a cruise ship supports the Casino Manager in overseeing the casino operation and managing the staff. They meet regularly with subordinate casino staff to review passenger comments and implement improvements to current practices. The person fulfilling this role also supervises the day-to-day operations of the casino as directed by the Casino Manager and works closely with them to discuss the requirements of the day’s activities and timeframes for specific tasks within the shipboard casino venue. Overall, the Assistant Casino Manager plays an essential role in ensuring the smooth functioning of the casino department and maintaining a high standard of customer service.
CASINO DEALER / CROUPIER
The Casino Dealer/Croupier on a cruise ship is responsible for ensuring the proper conduct of various table games such as Baccarat, Roulette, Blackjack, Let It Ride, Caribbean Stud Poker, Dice, and others. They report to the ship’s Casino Senior Supervisor and do not have any supervisory responsibilities. Adding to these responsibilities, he/she is responsible for monitoring all players around the table to identify their individual playing style and to prevent cheating. They must also ensure that players are informed about the rules of the game, all wagers are placed before the start of the game, and then
perform the game. They announce all winning hands and bets, pay out winning bets, and collect losing bets. Overall, the Casino Dealer/Croupier plays a crucial role in maintaining a fair and entertaining gaming experience for passengers. They must be knowledgeable about various games and able to monitor players closely to prevent any fraudulent activities. The Casino Dealer/Croupier is an important part of the casino department’s success in generating revenue and providing entertainment on board.
The Slot Technician on a cruise ship is responsible for maintaining and repairing all casino devices and machines, including slot machines, currency changers, card shuffling, coin-handling, video arcade games, and computerized gym equipment. They also monitor players for improper use of machinery and possible cheating attempts, and report to management and security if such cases occur. In addition to maintenance and monitoring, the Slot Technician is responsible for refilling the slot machines with coins and testing the electrical and coin-handling systems. They must be knowledgeable in troubleshooting and diagnosing any malfunctions in the machines and perform repairs promptly to ensure minimal disruption to the gaming experience for passengers. Overall, the person in charge in this position is an essential part of the casino department’s success in providing a smooth and entertaining gaming experience on board. They must be detail-oriented and have a strong technical skill set to maintain and repair the wide range of casino devices and machines.
The Casino Cashier on a cruise ship is responsible for handling all passenger transactions at the casino cage. They exchange cash, coins, and casino chips, charge credit cards and shipboard accounts, and validate checks in an efficient and friendly manner. The Casino Cashier balances the cash float on a daily basis, declares non-balances, and ensures the cash float is always secured. They also operate electronic coin counters or count chips to determine correct exchange values. In addition to handling transactions, the Casino Cashier deals with customer complaints in a polite and professional manner, resolving issues and ensuring that passengers feel satisfied. They are responsible for preparing daily and «end of cruise» reports by counting and recording totals of cash, coins, credit cards, shipboard account payments, as well as personal and traveler’s checks. Overall, the Casino Cashier plays a critical role in maintaining the financial integrity of the casino department on board. They must have strong attention to detail, excellent customer service skills, and the ability to handle large amounts of cash accurately and efficiently. The Casino Cashier is an important part of the cruise ship’s casino department’s success in generating revenue and providing entertainment for passengers.
-EXPERIENCE WITH AT LEAST TWO GAMES (POKER, CRAPS, BLACKJACK OR ROULETTE)
-FLUENT ENGLISH LANGUAGE SKILLS REQUIRED